As soon as your Bat leaves our workshop, it will be subject to the wear and tear of cricket games and practice.
In common with other manufacturers, we find it impractical to give our cricket bats a conventional guarantee. Although we use raw materials of the highest quality both cane and willow are natural materials with unpredictable durability. We are however, concerned with maintaining our reputation for quality and will repair or replace bats which in our opinion, have not given adequate service. We are unable to accept responsibility for bats damaged by misuse (e.g. over oiling, failure to ‘play-in’ the bat properly, use against cheap cricket balls, etc.)
On every return, our experienced staff will assess the damage and its cause and advise on the most appropriate course of action.
If you feel you have a genuine warranty claim please send images of the damage to firstname.lastname@example.org
We will then advise on further action. Please note that we do not pay any inward postage costs.